FAQ's

What makes your press-on nails different from the press on nails at local retailers?

These are not your average press-on nails! Each press-on nail is handcrafted with a passion, love, and attention to detail. Nails are a passion for me and I love doing them so rest assured every set is made with your happiness in mind. We only use gel tips, and high quality gel products for each nail set. Each nail is coated with a gel base coat, followed by 2-3 layers the gel color of your choice, and completed with at least 2 layers of a gel top coat. Your customized nails are sure to be the topic of discussion everywhere you go.

How do I know what size I need?

If you are a 1st time customer, your will receive a 20 piece (2 of each sizes) nail set and a complimentary sizing kit with your order. You can refer to our sizing guide or take the guess work out of measuring and purchase a sizing kit to ensure a perfect fit. 

How many nails come in each set?

All sets come with 10 nails in your selected size. If you are a 1st time customer, your will receive a 20 piece (2 of each sizes) nail set. 

How long will my nails stay on?

The longevity of your set will vary upon your lifestyle, the accuracy of your application, and your choice of adhesive. Wear time can last between 1-3 weeks depending on the aforementioned variables. If you only want to keep your set on for a few hours, I suggest that you use adhesive tabs to apply them. 

Are my nails reusable?

Yes! The use of nail tabs will make the nails reusable. However for those that prefer to use nail glue, we would suggest purchasing an inexpensive electric nail file. It'll gently buff away any built up glue on the back of the nails to give you many more wears.

Can you replace a lost nail? 

Yes! contact us to order your replacement nail.

What comes with my nails?

Your order will include 1 nail file/buffer, 2 alcohol wipes, 1 wooden cuticle stick, 1 nail glue, 1 sheet of nail adhesive tabs, and detailed step by step instructions on how to apply your nails. You will only receive one application kit per package.

Do you offer custom designs?

We do! If you have a concept in mind or would like us to recreate something you saw online or anywhere else just fill out our contact form so we can get started!

How long will it take for me to receive my order?

For custom order requests, we typically respond to your request within 24 hours. Orders received before 2:00 p.m. CST, will be processed the same business day and shipped within 1-2 days. Orders received after 2:00 p.m. CST, will be processed the following business day and shipped within 1-2 days.  Delivery of your package will depend on the shipping speed and the mail carrier service chosen.

My package was marked as Delivered, but I didn’t receive it (Also read below for lost or missing packages).

Once a package has been handed over to the mail carrier, and the tracking number associated to the order has been updated, MelaninChicXJessica hands over any and all accountability for shipping, transit and delivery. MelaninChicXJessica assumes no responsibility for lost or missing packages and we are not required to issue refunds or replacements on these orders.

If your order was marked as “delivered” by the carrier and it’s missing, please contact your local post office. You may also file a claim directly with USPS at http://www.usps.com/help/claims.htm. If you would like for us to assist you with the claim process please contact us.

Do you accept cancellations, returns or exchanges?

We gladly accept cancellations within 24 hours of your purchase. After the 24 hours all sales are final.   
Due to the nature of our custom handmade products we do not accept returns or make any exchanges except in the case of products delivered in defective or damaged state. If this is the case, please email us directly at jessicab@melaninchicxjessica.com and include an image of the defective or damaged product.
**Please read all information listed under the item description before ordering and make sure your nails are sized correctly. We are not responsible if the wrong size is ordered.